Shipping Policy:
- Service Delivery:
1.1 Our home repair services are delivered directly to your residence at the scheduled appointment time.
1.2 We strive to ensure timely and efficient service delivery within the agreed-upon timeframe. - Service Area:
2.1 Our home repair services cover the area of London.
2.2 For areas outside our standard service area, additional charges may apply. Please contact us at office@greycorp.co.uk for more information. - Delivery Charges:
3.1 Delivery charges are included in the service fee and will be communicated to you prior to booking. - Delivery Timeframe:
4.1 While we make every effort to adhere to the agreed schedule, unforeseen circumstances may lead to delays. We will communicate any changes promptly.
Cancellation Policy: - Cancellation by Customer:
5.1 If you need to cancel or reschedule your appointment, please notify us at least two business days in advance.
5.2 Cancellations made within one business day of the scheduled appointment may incur a cancellation fee.
5.3 Failure to provide sufficient notice or repeated cancellations may result in additional charges or refusal of service. - Cancellation by Service Provider:
6.1 In the event that we need to cancel or reschedule your appointment due to unforeseen circumstances, we will notify you as soon as possible.
6.2 We will work with you to find a suitable alternative appointment time or provide a full refund if necessary.
Return/Refund Policy: - Quality Assurance:
7.1 We take pride in the quality of our repair services and aim to ensure your satisfaction.
7.2 If you are dissatisfied with the quality of our workmanship, please contact us at office@greycorp.co.uk immediately to discuss your concerns. - Refund Eligibility:
8.1 Refunds may be issued in cases where:
- The repair work does not meet the agreed-upon standards.
- The service was not provided due to reasons within our control, such as technician unavailability.
- Refund requests must be submitted within one month of service completion.
8.2Refund Process:
- To request a refund, please contact our team at office@greycorp.co.uk with details of your issue.
- Refunds will be processed using the original method of payment and may take up to a week to reflect in your account.
- We reserve the right to assess each refund request on a case-by-case basis.
8.3 Return of Goods:
- As a home repair service provider, we do not typically deal with physical goods that can be returned.
- However, if there are any materials or parts provided by us that need to be returned, please contact us at office@greycorp.co.uk to arrange for their collection.